Customer Satisfaction

Reacting to negative stories on facebook? Initiate the dialogue and make exceptional customer service
the norm

Brand Gravity

Understand your brand’s pulling power and how to build your gravitational equation.

Channel Strategy

Wholesaler; Franchisor; Licensor? Enhance your distributor relationships with our proprietary research solutions.

Custom Research

We help you clearly define your problems. Only then will we match the right research technique to the
right problem.


  • Jonathan Reeve Executive General Manager | Aussie Farmers Direct
       “The results clearly showed us where action needed to take place and has helped reduce risk in decision making.The research also allows us to...
  • Mark Newton Chief Operating Officer | Mortgage Choice
    “If you need to understand what your customers value most about your services, I can highly recommend Ian Krawitz. Ian has developed a unique methodology...
  • Emma Seibold Former Brand Manager | Bonds
    “From the briefing process 10 THOUSAND FEET set themselves apart from other companies by going beyond the surface level to ensure that the project design...