SERVICES.

What We Do

Our expertise covers a wide range of market research services, however, it doesn’t end there. We also love customising solutions to meet your needs, so if you don’t see what you’re looking for, we can still do it!

Brand Research
& Strategy

Drive brand strategy through identifying distinctive brand assets and understanding your positioning compared with competitors.

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Employee Engagement

Enhance your employer brand and become an employer of choice. Understand your team’s world and what motivates them. Drive meaningful cultural change.

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Customer Usage and Attitude

Align to what your customers want. U&As allow you to design a product/service offering that meets their needs and a marketing message that speaks to their world.

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Customer
Satisfaction

Understand common traits of positive customer experiences. Drive word-of-mouth and your net promoter score (NPS) through focusing on areas that promote positive feedback.

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Sales data aggregation
& market sizing

Track category growth compared to industry competitors. Unearth opportunities for greater investment.

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Profiling &
Segmentation

Profile your customer segments, see the size of opportunity and focus your marketing spend and messaging appropriately.

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Campaign/Product Testing & Evaluation

Be confident in launching new products and campaigns. Know if they have shifted market perceptions and where to refine if necessary.

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Reputation
Management

Efficiently manage your reputation by understanding the issues and quickly responding to customer feedback across multiple online platforms.

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Social Impact

Independently report on the impact your organisation is having with its initiatives and ideate on how to go to the next level.

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Franchisee Satisfaction

Driving engagement with your franchisees lifts customer satisfaction, employee engagement and sales growth! not to mention growth in new franchisees. Benchmark to industry and focus on areas that drive satisfaction.

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Customer journey mapping

Engage with customers at every touchpoint in their journey. Understand how to be the brand of choice at each stage to win new customers and deepen existing client relationships.

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