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Level 1, 283 Alfred Street North,
North Sydney, NSW, Australia, 2060
02 8080 7544
Fitness Enhancement Personal Training engaged us to survey their franchisees and employees.
Utilising our industry leading franchisee satisfaction survey and employee engagement survey we independently and objectively measured satisfaction across a collective 100 metrics.
Fitness Enhancement shone in their employee engagement and in providing their franchisees a great lifestyle. These awards provided objective credibility for the brand and have been directly attributed to growth for the brand.
Fitness Enhancement provide a range of personal training and group training services to clients across Australia. They have studios as well as mobile personal trainers that come to you and are NDIS service providers (via their sub brand Fit Your Ability), keeping Australians fit and achieving their health goals.
Fitness Enhancement provides services across over 2000 postcodes in Australia. Despite this, in an industry with strong players it is a relatively smaller brand.
In order to grow and attract and convert potential team members, Fitness Enhancement wanted to showcase what it had anecdotally felt was a highly engaged team of employees and franchisees.
Utilising our industry leading franchisee satisfaction survey and employee engagement survey instruments and process we independently and objectively measured satisfaction across a collective 100 metrics.
We then entered Fitness Enhancement into our Topfranchise Lifestyle Award see topfranchise.com.au and the 10 THOUSAND FEET AUSactive Employer of Choice Awards.
Amongst a strong field of entrants into our awards programs Fitness Enhancement shone in their employee engagement and in providing their franchisees a great lifestyle. Taking out the Multi-location Employer of Choice Awards at the AUSactive Gala Event and seventh place in the Topfranchise Lifestyle Awards.
These awards provided objective credibility for the brand and have been directly attributed to growth for Fitness Enhancement.
“We had people sitting in our HR pipeline for years. When they saw our award win they recontacted us, specifically calling out that award showed them that there was substance to everything we had been communicating about our brand previously. They have since joined us and are loving being a part of our team.
With new franchisees onboard this means revenue growth for the brand and with new franchisees and employees onboard it means we can provide a great client experience to more Australians.
It has also been a really good team building piece for us, to feedback to our support staff they are doing a great job looking after our franchisees and to our franchisees that they are doing a great job looking after their staff.” Scott Hunt, Founder & CEO Fitness Enhancement.
“10 THOUSAND FEET provided a thorough briefing process and were clear and transparent so we knew what to expect.
On our end it was really hands-off. Throughout the surveying process we got lots of support from 10 THOUSAND FEET, with the right balance of enough follow ups to all staff and franchisees to get them to complete the survey without it feeling like staff were being harassed. The professional and committed approach, gave me confidence that every other company was going through the same process so we could all get a representative feel for our team’s satisfaction in comparison to relevant benchmarks.
The 10 THOUSAND FEET team were really supportive of us, and great at keeping us up to date throughout the whole process. They were also really clear in the process and their approach to make the awards credible for everyone.” Scott Hunt, Founder & CEO Fitness Enhancement Personal Training.
Briefing: 30 minutes
Assisting in fieldwork to get all the details 10 THOUSAND FEET needed. 50 minutes.
Reviewing results: 20 minutes
Celebrating the wins: Accepting the awards at the event and having the Fitness Enhancement brand showcased via video interviews, social media posts and a webinar 1.5 hours, adding the win to all advertising, email signatures and the website. 1 hour.
Total time 4 hours.