SERVICES.

What We Do

Our expertise covers a wide range of market research services, however, it doesn’t end there. We also love customising solutions to meet your needs, so if you don’t see what you’re looking for, we can still do it!

I’m Looking For Unique Research

Brand Research
& Strategy

Drive brand strategy through identifying distinctive brand assets and understanding your positioning compared with competitors.

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Employee Engagement

Enhance your employer brand and become an employer of choice. Understand your team’s world and what motivates them. Drive meaningful cultural change.

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Customer Usage and Attitude

Align to what your customers want. U&As allow you to design a product/service offering that meets their needs and a marketing message that speaks to their world.

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Customer
Satisfaction

Understand common traits of positive customer experiences. Drive word-of-mouth and your net promoter score (NPS) through focusing on areas that promote positive feedback.

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Sales data aggregation
& market sizing

Track category growth compared to industry competitors. Unearth opportunities for greater investment.

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Profiling &
Segmentation

Profile your customer segments, see the size of opportunity and focus your marketing spend and messaging appropriately.

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Campaign/Product Testing & Evaluation

Be confident in launching new products and campaigns. Know if they have shifted market perceptions and where to refine if necessary.

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Reputation
Management

Efficiently manage your reputation by understanding the issues and quickly responding to customer feedback across multiple online platforms.

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Social Impact

Independently report on the impact your organisation is having with its initiatives and ideate on how to go to the next level.

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Franchisee Satisfaction

Driving engagement with your franchisees lifts customer satisfaction, employee engagement and sales growth! not to mention growth in new franchisees. Benchmark to industry and focus on areas that drive satisfaction.

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Customer journey mapping

Engage with customers at every touchpoint in their journey. Understand how to be the brand of choice at each stage to win new customers and deepen existing client relationships.

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Let’s start a conversation

We’ve helped other clients transform their organisations and would love to be part of your story.

Address

Level 1, 283 Alfred Street North,
North Sydney, NSW, Australia, 2060

Email

info@10thousandfeet.com

Phone

02 8080 7544

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Adelaide
Auckland
Brisbane
Canberra
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Perth
Sydney

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The Roles We Support

Marketing Managers
CEO’s
People & Culture Leaders
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Services

Services Snapshot
Brand Research & Strategy
Employee Engagement Research
Customer Usage and Attitude
Customer Satisfaction
Sales Data Aggregation & Market Sizing
Segmentation & Profiling
Campaign/Product Testing & Evaluation
Reputation Management
Social Impact
Franchisee Satisfaction
Customer Journey Mapping

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